Elevate your capabilities with an Integrated Solutions Package
Firefighters rely on optimal apparatus and equipment, and now, you can have an integrated way to manage maintenance, connect to data, monitor performance, and respond with confidence. An integrated solutions package with Captium elevates your capabilities on a new truck build or through retrofitting an existing truck.
✔ Streamline repair and warranty operations
✔ Reduce diagnostic time and increase technician availability
✔ Improve customer service
Why Dealers recommend Captium
Captium tracks your customers’ tools and truck usage, monitoring systems for early fault detections. Real-time maintenance alerts keep you and your customer informed of upcoming service, to keep equipment in top-working order and maximize uptime.
Differentiate your business with Captium. Here’s why dealers recommend Captium:
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Proactively Address Critical Issues - With instant reporting of Trouble Codes, you can overserve your customers and bolster your reputation for premium service.
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Reduce Diagnostic and Travel Times and Warranty Risk - Save money for you and your customer with the Cummins Diagnostic Integration.
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Increase Parts and Warranty Claim Support - With preventative maintenance, remote diagnostics, and issue history, your service team can schedule PM service, provide a record of service, and better manage warranty claims.
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Manage Available Tech Time - With multiplexing integration, you can eliminate unnecessary service visits and increase tech availability.
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Improve Access to Service History - With online document storage, you can reduce factory requests or the reliance on physical copies at the customer site to speed up your ability to serve.
Know more, do more, support your customers
With dashboard insights, Captium helps you better understand how your equipment is being used in the field.
By tracking maintenance schedules, service history, and performance data in Captium, you can offer a more tailored, proactive support to your customers. Captium may help you identify recurring issues and upgrade needs, empowering you to provide timely solutions and optimize product design.
Captium helps OEMs and Dealers maintain stronger, long-term relationships with customers, while also driving innovation and efficiencies in your own operations.
Ready to recommend Captium?
If you’re a Dealer or OEM in the IDEX Fire & Safety network, FireLink enabled by Captium is available for install on new truck builds or retrofit with Weldon, a division of Akron Brass and E3 Connect Tools are available with HURST Jaws of Life or LUKAS Rescue.
Log in to your account to access system details and support materials.
To get started, contact your IDEX Fire & Safety sales representative.