Dealer & OEM hUB

My Business Account


Custom features for your company when you register for My Account.

IDEX Fire & Safety University

Advance your knowlede of IDEX Fire & Safety equipment courses online or in person. 

Pricing

Log in to My Account to view list price guides.for  Akron Brass, Hale Products and more.

Factory Service Centers


Get your customers' equipment back in service with our factory service centers.

Returns

All you need to know to authorize equipment for return. Select a brand to learn more.

Warranties

Equipment under warranty? Learn more about coverage for IDEX Fire & Safety equipment.

Product Guides

See what’s new at IDEX Fire & Safety – from new product launches to innovative solutions. 

Support Team

We're here to help with order management, tracking and technical product details.   

Captium keeps you connected to your customers 

When seconds count, Captium keeps you connected

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Elevate your capabilities with an Integrated Solutions Package 

Firefighters rely on optimal apparatus and equipment, and now, you can have an integrated way to manage maintenance, connect to data, monitor performance, and respond with confidence. An integrated solutions package with Captium elevates your capabilities on a new truck build or through retrofitting an existing truck. 

✔ Streamline repair and warranty operations 

✔ Reduce diagnostic time and increase technician availability 

✔ Improve customer service 

Why Dealers recommend Captium 

Captium tracks your customers’ tools and truck usage, monitoring systems for early fault detections. Real-time maintenance alerts keep you and your customer informed of upcoming service, to keep equipment in top-working order and maximize uptime.  

 

Differentiate your business with Captium. Here’s why dealers recommend Captium: 

  • Proactively Address Critical Issues - With instant reporting of Trouble Codes, you can overserve your customers and bolster your reputation for premium service.

  • Reduce Diagnostic and Travel Times and Warranty Risk - Save money for you and your customer with the Cummins Diagnostic Integration.

  • Increase Parts and Warranty Claim Support - With preventative maintenance, remote diagnostics, and issue history, your service team can schedule PM service, provide a record of service, and better manage warranty claims.

  • Manage Available Tech Time - With multiplexing integration, you can eliminate unnecessary service visits and increase tech availability.

  • Improve Access to Service History - With online document storage, you can reduce factory requests or the reliance on physical copies at the customer site to speed up your ability to serve. 

Featured Products

OEM/Dealer Updates & News

See what’s new at IDEX Fire & Safety – from new product launches to innovative solutions, our products in the news, and more. 

New Website Launch Announcement: IDEX Fire & Safety Launches New Website 

IDEX Fire and Safety, a leading manufacturer of fire and safety equipment and solutions, is excited to announce the launch of our newly updated website. 

IDEX Brings Critical Automation To Save Firefighters’ Lives

SAM remains in the spotlight. Check out the full Forbes article to learn more about SAM's origins and its significant impact on fireground safety.

HURST Jaws of Life®— Ranked #1 in Leading the Way with Extrication Tools

HURST Jaws of Life® continues to set the benchmark for excellence. Check out the results of a 2023 federal report providing undeniable proof.

Living Our Purpose Award Goes to the Global IDEX Fire & Safety Team

For their role designing solutions and equipping rescue workers, the global IDEX Fire & Safety team earned the IDEX Living Our Purpose award. 

HURST Jaws of Life® Introduces the M40, a 40-inch Battery-Operated Spreader

HURST Jaws of Life® is once again arming first responders with a new battery-powered rescue tool. Introducing the M40 Spreader, designed for heavy rescue applications.

When Seconds Count, Maximize First-Response Readiness

In the high-stakes scenarios of emergency response, every second counts, and the readiness of both vehicles and rescue tools can make a difference in saving lives.

New Product Release

Know more, do more, support your customers 

With dashboard insights, Captium helps you better understand how your equipment is being used in the field. 

By tracking maintenance schedules, service history, and performance data in Captium, you can offer a more tailored, proactive support to your customers. Captium may help you identify recurring issues and upgrade needs, empowering you to provide timely solutions and optimize product design. 

Captium helps OEMs and Dealers maintain stronger, long-term relationships with customers, while also driving innovation and efficiencies in your own operations. 

Ready to recommend Captium?

If you’re a Dealer or OEM in the IDEX Fire & Safety network, FireLink enabled by Captium is available for install on new truck builds or retrofit with Weldon, a division of Akron Brass and E3 Connect Tools are available with HURST Jaws of Life or LUKAS Rescue.

Log in to your account to access system details and support materials. 

To get started, contact your IDEX Fire & Safety sales representative. 

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